Vantage Wholesale UK Ltd (company no. 17260932) · Effective 4 September 2026 · These terms apply to every reservation and purchase made through the Vantage portal.
1.1 Vantage Wholesale UK Ltd ("Vantage", "we") is a wholesaler of physical stock. We source products from suppliers and sell them to business buyers ("you").
1.2 We are not a broker of investments, an analytics service, a fulfilment house for your marketplace account, or a party to your relationship with Amazon or any other marketplace. Every sale is a business-to-business sale of goods; consumer protection regimes for individual shoppers do not apply.
2.1 Figures shown on a deal - including sell prices, ROI, margin, profit, estimated fees and estimated monthly sales - are projections calculated from third-party marketplace data at the time the deal is posted. They are provided to inform your own judgement, not as a promise of performance.
2.2 Marketplaces move: prices fluctuate, sales rates change, fees are revised, and competition arrives. We are not responsible for any difference between projected and actual prices, sales velocity, fees, margins or profits, and no figure on the portal is a guarantee of resale income.
2.3 You purchase at your own risk, on your own analysis.
3.1 Stock is sold against its manufacturer barcode (EAN/UPC) and, where stated, the matching marketplace listing (ASIN). A product whose barcode matches the deal is the product you ordered.
3.2 Manufacturers revise artwork, labels, multipack wraps and regional packaging regularly; such packaging differences are not a defect and are not grounds for rejection, refund or claim, provided the barcode matches. Product discrepancies arising from the manufacturer's own variations are not attributable to Vantage.
4.1 Lead times shown on deals are estimates passed through from our suppliers and are given in good faith, not as contractual delivery dates. Supplier and carrier delays occur and are outside our control.
4.2 We will keep you informed of material changes we know about, but we accept no liability for costs, losses or missed opportunities arising from a lead time running longer than estimated.
5.1 Whether and how you may resell any product on Amazon or elsewhere, including brand gating, category approval, listing eligibility, intellectual-property complaints, account health and marketplace policy decisions, is a matter between you and the marketplace.
5.2 We do not warrant that you will be approved to sell any product, that a listing will remain open, or that a brand will not raise a complaint. No refund, return or claim arises from gating, ungating failure, listing removal or an IP complaint.
5.3 Check your own eligibility before you reserve.
6.1 A reservation becomes binding when you pay the pro-forma invoice. Payment is always in advance.
6.2 Numbers on your invoice are those in force at the time of reservation. Later data changes do not reprice a confirmed order in either direction.
6.3 On UK orders, title passes on payment in full and risk passes on delivery or collection. Orders routed through the US lane pass title and risk at a different point; clause 9 sets that out.
Prep is an optional service, priced per unit. On a Vantage order you add it at reserve and the fee is shown before you commit. On stock you bought elsewhere and sent to us under clause 8, it is arranged with the desk and priced in writing before we start. Either way, this clause is what you are buying and what you are not.
We receive your stock at our warehouse, check quality, quantity and condition, apply the FNSKU labels for the listing you nominate, remove or cover retail barcodes where Amazon requires it, poly-bag, bundle or box as the listing requires, photograph the finished shipment, whether that is pallets, cases or boxes, and present it for collection.
(a) You give us the FNSKU, generated from your own Amazon account for the correct listing. You create the shipment plan in Seller Central and you book the carrier that collects from us. We tell you when the stock is ready and we give you the case counts, weights and dimensions you need to build the plan.
(b) We print from the label you supply. We cannot tell by looking at a label that it belongs to a different listing, so a wrong FNSKU produces correctly applied wrong labels, and that is not a prep error.
(a) Stock sometimes arrives short, over, damaged, or with less shelf life than it should have. On stock you bought from Vantage this is ours, not yours. You bought from us, so you deal with us: we take it up with the supplier and you are not asked to, and you will not be told to go and speak to them.
(b) We will tell you what we found, with photographs, and what we are doing about it. However it resolves with the supplier, you get the same kind of outcome on your order: replacement stock if we are replaced, a credit if we are credited, a refund if we are refunded. A refund to you is of what you paid for the affected units, not of what we paid for them.
(c) Two things stay outside this. Goods that are restricted, hazardous or ineligible on your own account are clause 5, because that is your account and not our supply. And stock you bought elsewhere and sent to us is clause 8.8: we will report and photograph exactly the same way, but the supplier relationship is yours and we are not in that chain.
(d) While any of this is open we hold the stock and tell you where it stands. We will not guess on your behalf, and the storage clock in 7.5 does not run against you for time we spend resolving something that was not your doing.
Prep is bespoke work on your goods. Once we have begun it, the order cannot be changed or cancelled, relabelling to a different listing is a new job at a new fee, and the prep fee is not refundable. This applies to changes of mind, listing changes, account changes and Amazon policy changes on your side. It does not apply where the fault is ours, which clause 7.7 covers.
(a) We are a prep operation, not a warehouse. Prepped stock is ready to sell and it belongs on its way to Amazon, not on our floor.
(b) We tell you the day your shipment is ready, with the case counts, weights and dimensions you need to build the plan. You have two business days from that notice to arrange collection. After that, each shipment still awaiting collection is charged £99.99 plus VAT per day until it leaves, counted per shipment and not per pallet.
(c) The clock does not run for anything that is our doing or anything we are still resolving under 7.3. If we are late telling you, or a shipment is waiting on us, you are not charged for it.
(d) If a shipment is still with us thirty days after it was ready and you have not responded to our written notice, we may return it to you at your cost or dispose of it and credit you anything we recover, after deducting what is owed under (b).
(a) Our responsibility ends when your stock is collected from our warehouse. We are not the shipper. We do not contract with your carrier, we do not control their handling or their timing, and we are not responsible for loss, damage, delay or misdelivery in transit. The shipment is made on your Amazon account, under your plan, with your carrier.
(b) What Amazon does after your stock arrives is equally outside this clause: receiving delays, discrepancies found at their fulfilment centre, removals, reimbursement decisions and listing or account actions are between you and Amazon.
(c) Where you separately buy freight from us, that is Vantage Logistics and clause 8 governs it. Orders on the US lane are different again and clause 9 governs those.
The prep work itself is ours. If we mislabel, miscount, damage stock in our custody, prep to the wrong specification or present the wrong goods for collection, tell us within 48 hours of collection, with photographs, and we will put it right: relabelling, replacement, credit, or refund of the prep fee and the affected units, at our reasonable choice. We photograph every finished shipment before it leaves, pallets and boxes alike, and those photographs are the record we work from. You are welcome to ask for them at any time.
Vantage Logistics is a freight service you can buy from us. You tell us what is moving and where from and to, we quote a firm price, and if you accept it the shipment is ours to move and ours to answer for until it is delivered. It covers two journeys.
Ex-works deals. Where a deal leaves the supplier's door rather than ours, we arrange the freight from that supplier to the address you give us.
Your own stock, into our warehouse. Where you have bought stock we did not supply, we can collect it from your supplier and bring it to our warehouse, usually so that we can prep it for you. Clause 8.8 covers what happens while it is with us.
What it is not. We do not deliver into Amazon fulfilment centres, and no quote we give you is a quote for that journey. Shipments into Amazon are made on your account, under your plan, with the carrier your plan books, and clause 7.6 covers the handover.
(a) You contract with Vantage. We provide the freight service to you as principal, on these terms and at the price we quote you.
(b) We carry out the movement using our own operations and the transport partners we select, and that selection is ours to make. Whoever physically moves a consignment, the service is ours and the responsibility for it under these terms stays with us.
(c) That means one point of contact. If anything goes wrong, you raise it with us, we deal with it, and we pursue anyone who needs pursuing. You never have to chase a third party, and you are not asked to.
(a) Our price is firm for the shipment as described to us. Where the shipment is linked to a Vantage deal we size it ourselves from the product. Where it is not, the weights, dimensions, pallet or package counts and consignment type are the ones you declare, and the price depends on them being right.
(b) If the consignment turns out to differ from what was declared, or the collection or delivery point needs equipment, access arrangements or time that was not quoted for, the price is adjusted to match the job we actually did. We will show you what changed and what it costs before we invoice it.
(c) A quote is open for the period stated on it. Rates move, so an expired quote is an indication and not an offer.
Accepting a quote is your instruction to book, and from that point the movement is committed. A cancellation or a change of date after booking may carry a charge, as may a failed collection, a refused delivery, waiting time beyond the free period, a redelivery, or storage while a consignment waits. We will tell you what is being charged and why.
(a) Accurate descriptions, correct addresses and contacts, and a collection point that can be reached and loaded at the time booked. Goods packaged and palletised to travel: freight moves what it is given, and packaging that was never fit for the journey is not a carriage failure. Any booking reference or delivery slot the receiving site requires is yours to obtain, unless the delivery is into our own warehouse, where we book it in ourselves.
(b) You confirm the goods are lawful to move, correctly described, and not hazardous, restricted or prohibited unless we have agreed that in writing beforehand. If undeclared goods of that kind cause a fine, a seizure, a clean-up or a refusal, that cost is yours.
Collection and delivery dates are estimates. Traffic, weather, depot congestion and a receiving site's own booking system all move them and none of them are within our control. Tell us before you book if a date is critical and we will tell you honestly whether it can be committed to, which sometimes means quoting a different service at a different price.
(a) Check the goods at delivery. Sign the delivery note claused if anything is short or damaged, photograph it, and tell us the same day. A clean signature is very hard to argue with afterwards, by anyone, including us on your behalf.
(b) Your claim for loss of or damage to a consignment is against us, and you bring it to us. Our liability for physical loss or damage in transit is limited to £1,300 per tonne of the goods affected, and our liability for delay is limited to the freight charge for that consignment.
(c) That figure is the standard limit in UK road haulage and it is the limit on which freight is moved throughout the chain. It is what compensation for carriage is worth, not what your stock is worth, and the two are rarely close. We are not liable beyond these limits whether or not more is recovered from anyone else, and we are not liable for loss of profit, loss of a selling window, storage or account consequences that follow from a consignment going wrong.
(d) Those limits are the reason declared-value cover exists. If a consignment is worth more to you than the limit, tell us before it moves and we will arrange goods-in-transit cover at the value you declare, as a priced extra. We would rather quote you that than have you find the limit out afterwards.
(e) What we owe you either way is the work. We plan the movement, book it, track it, chase it when it stalls, and run any claim from start to finish. You will not be handed someone else's reference number and asked to take it up with them.
Freight is invoiced by us and payable on the terms shown on the invoice. The price we quote is our price for the service and it is the price you pay. Adjustments under 8.2 and 8.3 reflect the job that was actually done, and we will always show you what changed before we invoice it.
(a) Stock you bought elsewhere stays yours throughout. We hold it for you, we do not own it, and it does not become ours at any point. We will check it in, count it, photograph anything that arrives damaged or short, and tell you what we find before we do anything else with it.
(b) We can decline goods on arrival, or refuse to work on them, if they are unsafe, restricted, prohibited, unfit to handle, or simply not what was described to us. If that happens we will hold them and agree with you how they leave, and the cost of them leaving is yours.
(c) Prep on your own stock is arranged with the desk and priced in writing before we start, and once agreed it is governed by clause 7 exactly as prep on a Vantage order is, including the point of no return in 7.4 and our own error remedy in 7.7. The same applies to keeping it moving: clause 7.5 governs, running from the day we tell you the prepped shipment is ready, or from arrival where the stock is not going to be prepped at all.
9.1 Some stock is offered for sale into the United States. On these orders you buy at a single delivered price and you never appear on a US customs entry. You need no US entity, no EIN and no customs bond.
9.2 We arrange export, freight and import. Our US partner acts as Importer of Record and is answerable to US Customs for the entry. Duty, tariffs, taxes, government fees and any examination costs are ours, not yours: they are inside the price you were quoted, and we will not invoice you for them afterwards, whatever they turn out to be.
9.3 US-lane stock is prepped in full at our UK warehouse before it sails, exactly as clause 7 describes, and then shipped into a US forwarding facility we appoint. We tell you which one. You do not arrange the crossing, choose the facility or deal with anyone at the border.
9.4 A container carries several members' stock, so before it sails we pack your units into boxes of their own at our UK warehouse, number those boxes, and record them against your order on a manifest. The manifest travels with the container and says which numbered boxes belong to which member, unit by unit. That is what makes your stock yours rather than part of a mixed load, and you can ask us for your lines on it at any time.
9.5 Because we import the goods, title stays with us from our warehouse, across the crossing and through the customs entry. Title and risk pass to you when your numbered boxes are received into the facility and checked in against the manifest. Until that check-in the stock is ours and at our risk, including in transit and at the border, and nothing that happens to it in that window is yours to carry.
9.6 If the check-in and the manifest disagree, that is ours. A box short, a box damaged, a box that never arrived: we replace the units or refund what you paid for them, we take it up with whoever it belongs with, and you are not asked to. Title to anything that did not survive the journey never passed to you in the first place.
9.7 From check-in it is your stock in a facility we appointed. Your stock is fully prepped before it sails, FNSKU labels included, exactly as clause 7 describes. What the facility does is receive it, apply the Amazon shipment labels once you have created your plan and Amazon has named the fulfilment centre, and forward the boxes on. Those labels cannot exist before the container sails because the destination does not exist yet. Onward shipment into Amazon is made on your account under your plan, exactly as clause 7.6 describes for UK orders.
9.8 Two honest limits. Customs and carrier timings are outside anyone's control, so US lead times are estimates under clause 4 like every other lead time, with a wider spread. And if an entry is held, inspected or refused for reasons that are not your doing, we will either deliver replacement stock or refund you in full: your money is never held hostage to a border.
10.1 None of the above limits your rights in respect of stock that is genuinely faulty, damaged in our custody, or not the barcode-matched product ordered.
10.2 Report any such issue within 48 hours of delivery with photographs and we will put it right: replacement, credit or refund at our reasonable choice.
11.1 Nothing in these terms excludes liability that cannot lawfully be excluded.
11.2 Subject to that, our total liability in connection with any order is limited to the price you paid for that order, and we are not liable for loss of profit, loss of opportunity, or any indirect or consequential loss.
By reserving stock on the Vantage portal you confirm you have read and accept these Terms of Sale. Questions: hello@vantagewholesale.co.uk.